When your product experiences a malfunction, accidental damage, or other covered issues, customers who purchased the Xcotton Product Protection plan may submit a claim through Xcotton for review and assistance.

To make the claims process simple and convenient, customers can choose any of the following methods to start a claim request:

Method 1 — Submit a Claim Through the Confirmation Email

After purchasing the protection plan, customers will receive a confirmation email with the subject line:

“Xcotton Product Protection Placed Successfully”

Inside the email, customers can click the provided Claims Link to begin the claims process directly.

Method 2 — Submit a Claim Online

Customers may also submit a claim anytime through the official Xcotton claims portal:

https://sp.xcottons.com/parcel#/productProtection/protection-login

Method 3 — Contact Xcotton Support by Email

Customers can also request claim assistance by contacting the Xcotton support team directly via email: support@xcottons.com

Please include the order number, product information, issue description, and any supporting photos or videos when contacting support to help speed up the review process.

Below you will find the detailed claim steps and submission guidelines.

Xcotton Product Protection Claim Filing Guide

After purchasing Product Protection, you will receive a confirmation emailfrom Xcotton. Should you need to report a claim, please visit the "XcottonResolution Center"

Click the email link or: https://sp.xcottons.com/parcel#/productProtection/protection-login. The following page will appear; please type the email and Product Protection ID.

Select Claim Reason "Electrical or Mechanical Failure" or "Accidental Damage"

If you choose "Electrical or mechanical failure ", please proceed as below:
1) Choose the product with failue

2) Provide supporting documents to show the item failure

3) Select your preferred compensation method

4) Submit the claim

If you choose "Accidental damage", please proceed as below:

1) Choose the product with failure.

2) Provide supporting documents to show the item failure

3) Select your preferred compensation method

4) Submit the claim

Product Protection FAQs

Q1: When does Product Protection take effect?

Accidental Damage Coverage begins immediately upon purchase, Extended Warranty activates after themanufacturer's warranty expires.

Q2: What is the claims processing timeline?

Xcotton Claims Response Timelines:

• Initial response to claims within 24 hours.
• Payment or reorder processed within 2 business day if documentation is complete.
• Merchant inquiries response within 24 hours.