Shipping policy

Order Processing Time

• It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
• Generally, orders are shipped within 1 working day of order confirmation/payment. Orders made on the weekends might experience delay.
• Our warehouse operates only from Monday to Friday during standard business hours, except on holidays. In such cases, we take steps to minimize shipment delays.
  
• Our Canadian warehouse address is: Mississauga, Ontario L5T2N3, Canada. We will ship from our local warehouse in Canada.

Shipping Cost & Transit Time

Free delivery is available across Canada.

Non-delivery areas: Yukon Territory, Northwest Territories, Nunavut.

Total Delivery Time = Processing Time + Shipping Time(depending on your location)

Tracking

• You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
• Tracking information may take 48 to 72 hours to update.
• If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

A shipping confirmation will be emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment.

For customers who select economy shipping, to track the order, you can visit Trackingmore or directly at the courier’s website:

https://www.17track.net/en

Delivery Time Exceeded

If your order is delayed, please contact us via email support.ca@eskute.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.

Order Cancellations

• We can cancel the order for you if you contact us in time after your purchase.If your payment is finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
• Once a package has been shipped but you need to cancel the order, we will first intercept it. If the interception is successful, the order will be canceled immediately.
  
• Contact us at support.ca@eskute.com for questions related to refunds and returns.

Remote Area Shipping Restrictions 

Due to carrier limitations for oversized electric bike shipments, we are currently unable to deliver to the following Canadian regions:

• Nunavut
• Yukon
• Northwest Territories

In addition, orders shipping to the following remote postal code regions are currently unavailable for delivery:

• A0K* 
• A0P*
• A0R*
• A2V*
• G0G*
• G4T*
• J0M*
• R0B*
• T0P*
• T0V*
• V0L*
• V0T*
• V0V*

Orders placed with unsupported postal codes may be canceled and fully refunded if delivery service is unavailable.

If you are unsure whether your address is serviceable, please contact our support team before placing your order.